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Why the Wrong Portal Strategy Costs More Than You Think

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Build vs. Buy: The Critical Customer Portal Decision That Impacts Your Operations & Bottom Line

Building a customer portal can drain time, budget, and internal resources—often without delivering the scalability, compliance, or experience today’s customers expect. 

This eBook will help you avoid common pitfalls and fast-track your portal strategy—whether you're starting from scratch or rethinking your current solution. 

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Content (6)
 

Your Customer Portal Strategy Starts Here

A well-designed customer portal isn’t a “nice-to-have”—it’s the front door to your digital business. But should you build it in-house or partner with a vendor? The answer could save you millions and months of internal effort. 

In this eBook, we break down the real risks, hidden costs, and strategic advantages of both approaches—so you can make the smartest decision for your organization. 

 

What You'll Learn

True Cost of Building

The true cost (and opportunity cost) of building a portal internally 

Time-to-Market

Time-to-market vs. long-term sustainability—what really matters 

Side-by-side

A side-by-side comparison of build vs. buy: cost, risk, scalability & more 

Key Questions

Key questions to ask before choosing your approach 

Future-Proof

Why buying a future-proof solution is often the smarter choice 

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How DataOceans delivers speed, security, compliance, and ROI 

 

What DO Our Customers Say About Us?

“DataOceans' innovative solution enables us to deliver impactful communications...”

"We were looking for a partner to enable us to digitally transform our member communications. DataOceans' innovative solution enables us to deliver impactful communications to help achieve the goals of adding value to our members for continued growth, while creating measurable cost savings."

Harry Gunsallus

CEO
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“DataOceans solution and strategies helped us achieve over 90% electronic adoption...”

"DataOCeans solution and strategies helped us achieve over 90% electronic adoption of communications within 60 days of going live. They helped us get results many times higher than what we had working with a printer, and lowered the cost of any print we still needed."

Craig Hewitt

President and CEO
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"Working with DataOceans allows us to feel confident...”

"Working with DataOceans allowed us to feel confident that we could make a switch we needed to make. Our team was not getting the service we needed from our prior vendor. DataOceans enables us to deliver the billing experience our brand and customers deserved. We now have that confidence knowing we are empowered to manage the process at our pace and our customers are happier for it."

Stephen Y.

VP of Operations, Consumer Finance Organization
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