DataOceans Statement Manager

Customer communications management software built for banks and credit unions

Process statements accurately, deliver them in print and digital, and support consistent member communications with one vendor.

Talk to an expertSee how it works

How U.S. bank customers bank most often

Digital leads, but members still use every channel, so statements have to reach them wherever they are.

  • Mobile app54%
  • Online (PC)22%
  • Branch9%
  • ATM6%
  • Telephone4%

The share using a mobile app most has more than doubled since 2017 (26%).

Source: American Bankers Association / Morning Consult survey of 4,403 adults, October 2025. View the survey.

Members use more than one channel

Member communications now span more channels than most systems were built for

Members expect statements and notices in the mailbox, the inbox, and the digital banking app. Every one of those communications still has to meet the same regulatory requirements. Many institutions manage this with separate print vendors, digital delivery tools and manual compliance checks.

Animated communication challenges infographic

One vendor for omnichannel banking communications

DataOceans Statement Manager brings statement processing, print and digital delivery, and governance together, so your team controls how and when members receive information.

  • Statement processing you can rely on

    Turn core and source-system data into accurate, well-formatted statements.

  • Print and digital delivery from one place

    Reach members through supported print and digital channels, connected to your existing systems.

  • Communication governance in the workflow

    Support consistent, auditable communications with controlled templates and approval workflows. 

  • Stronger member engagement

    Clear statements and notices help members understand charges, review account information, and identify their next step.

  • Faster change, less vendor dependency

    Manage messaging and template updates through governed workflows.

How Statement Manager works

Statement Manager takes data from your core systems, produces statements, and delivers them in print, digital or both.

  1. 1

    Connect

    Statement Manager takes in data from your core and other source systems.

  2. 2

    Process

    Statements are produced using your templates, account information and brand.

  3. 3

    Deliver

    Members receive statements through supported channels based on their preferences.

  4. 4

    Support compliance

    Consistent templates and audit trails help support regulatory requirements.

Delivery channelsPrint and mailEmailOnline bankingDigital bankingSMSRCS

Available delivery channels depend on your integrations, configuration and communication requirements.

The statement rules apply in every channel

Electronic delivery does not change what a periodic statement must do. Establish approved content and governance, then deliver statements through supported channels.

Regulation E, 12 CFR 1005.9(b)

A financial institution must send a periodic statement for each monthly cycle in which an electronic fund transfer occurs, and at least quarterly if no transfer occurs.

Required disclosures may be delivered electronically, subject to the consumer-consent provisions of the E-SIGN Act.

Source: eCFR. This is general information, not legal advice. Confirm how it applies to your institution with your compliance team.

SRP Federal Credit Union saves $450k a year with eDelivery

SRP serves more than 150,000 members in South Carolina and Georgia. It wanted to cut statement printing and postage costs, reduce mailed volume and use member communications to offer more products and services.

  • 60%

    increase in eDelivery rates

  • 20%

    savings in print costs

  • 10%

    savings in postage costs

  • $450k

    annual savings from eDelivery

“We were looking for a partner to enable us to digitally transform our member communications. DataOceans’ innovative solution enables us to deliver impactful communications to help achieve the goals of adding value to our members for continued growth, while creating measurable cost savings.”

Harry Gunsallus, CEO, SRP Federal Credit Union

Results reflect this institution’s experience and vary by implementation.

Read the full SRP case study

Built for banks and credit unions

Deliver a better digital experience while supporting customers who continue to choose paper communications.

Banks

Coordinate banking communications through a governed process across supported print and digital channels.

Credit unions

Help members access statements using preferred supported channels while maintaining consistent communications.

Frequently asked questions

What is customer communications management software?

Customer communications management (CCM) software helps organizations create, manage and deliver communications such as statements and notices across print and digital channels. For banks and credit unions, it also supports consistent communications and governance.

What is DataOceans Statement Manager?

DataOceans Statement Manager helps banks and credit unions manage statement processing and supported print and digital delivery, with consistent templates and communication governance.

Does Statement Manager support both print and digital delivery?

Yes. Statement Manager supports print and digital delivery so members can receive statements through their preferred supported channels.

What does Regulation E require for periodic statements?

Under 12 CFR 1005.9(b), a financial institution must send a periodic statement for each monthly cycle in which an electronic fund transfer occurs, and at least quarterly if no transfer occurs. Required disclosures may be delivered electronically subject to applicable E-SIGN consent requirements. Confirm applicability with your compliance team.

How much can a credit union save with eDelivery?

Results vary by institution. The supplied SRP Federal Credit Union case study reports a 60% increase in eDelivery rates, 20% savings in print costs, 10% savings in postage costs and $450k in annual savings. Review the full case study for context.

Is it suitable for credit unions as well as banks?

Yes. Statement Manager supports statement communications for banks and credit unions. Configuration, integration scope and compliance requirements should be assessed for your institution.

Can it work with our digital banking platform?

Statement Manager supports digital delivery, and DataOceans connects communications with existing core and servicing systems. Talk to a DataOceans expert to confirm compatibility with your specific digital banking platform.

Can we send other communications besides statements?

Yes. DataOceans also offers Letter Manager for customer and member letters and notices. Discuss your required communication types, including adverse action notices, with a DataOceans expert.

Simplify banking statement communications

Explore how to connect print and digital delivery, strengthen communication governance, and make statements easier for your customers and members to access.

Schedule Your Statement Consultation